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Conditions of Use
General Sales Conditions
Written on: August 2015
WizardHand
Owner: Luís Filipe Ribeiro Costa
Rua Casal do Frade 4
Mata de Porto Mouro
Santa Catarina 2500-794 CLD
Portugal
Contacts: [email protected]
WizardHand offers it’s customers the assortment, to buy through the online shop www.wizard.ecrater.co.uk For the commercial relationship with our customers the following conditions are uniquely valid:
General sales conditions (GSC)
1. Offer, acceptance and agreement
The presentation of products in the online shop is not a judicially binding offer, but a free online catalogue.
2. Delivery and shipment terms
2.1 The delivery will take place to the customer’s order - or delivery address, as indicated on the order.
2.2 The customer bears full responsibility of writing the complete address. If the delivery is delayed as a result of an incomplete or wrong address or missing persons at the delivery, the additional costs or re-shipping are responsibilities of the customer.
2.3 The dispatch of the ordered goods follows within 5 working days, so far as they are in stock, after receipt of payment. As our products are handmade, some items may take up to 90 days to ship depending on the complexity of the work.
2.4.1 For enterprise goes the risk of unforeseen destruction and the unforeseen deterioration of the sold goods over with a handover to itself or to a legalized person, at a shipment with the delivery of the goods to a proper transport person.
2.4.2 As far as consumers are concerned, the risk of unforeseen destruction or unforeseen deterioration will go over to the consumer upon handing over the goods.
2.4.3 For the delivery it is equal when the customer has missed to receive the goods.
2.5 Personalized goods cannot be returned.
2.5.1 Due to the characteristics, type and origin of the materials some items may be presented in a slightly different tone, color, size or shape.
2.6 The delivery follows both in Portugal, as well as in the rest of the world.
3. Right of withdrawal and consequences
Consumers are entitled - on basis of the rights on international transactions - to make use of the right of withdrawal in conformity with the following advice:
As we trade personalized goods we only accept withdrawal on the goods that have manufacture defaults.
You can recall your agreement within one month, indicating the reason in a written text (f.e. letter, e-mail) and by returning the goods. The recall has to be addressed to:
WizardHand
Luís Filipe Ribeiro Costa
Rua Casal do Frade 4
Mata de Porto Mouro
Santa Catarina 2500-794 CLD
Portugal
or to the e-mail mentioned above
In case of an effective cancelling the mutually received proceeds are to be returned and the possible proceeds ( like interest) must be rendered. If you may not be able to return the complete goods or only in a deteriorated state, we have to charge you with the costs of replacement. For the return of goods this is not valid, if the deterioration could have been noticed during a check – like would have happened in the shop. For deterioration showing after use within the limits of normal use, we will not be responsible.
You will have to accept the costs of return, when the delivered goods are in conformity with the order, or when you - at the moment of recall - have not yet paid your debt or an agreed partial payment. Obligations to remit your payments must be accomplished within 30 days after shipment. This term starts for you with the despatch of the recall or the goods, for us with their receipt.
The right of withdrawal does not cover deliveries that have been manufactured upon consumer’s specifications, or have been arranged for personal requirement, or due to their character are not appropriate to be returned, or where the maturity date has been exceeded.
4. Prices, shipping costs and payment terms
4.1 The prices announced in offers are the end prices for deliveries in Portugal – i.e. they contain various price elements IVA included. In exceptional cases where boarders are crossed taxes (f.e. inside the EU) or duties (import duties) have to be paid by the customer.
4.2 The sales prices are based upon the prices excluding packing and shipment costs. For a delivery inside Germany, Austria, Belgium, Luxembourg, Netherlands, Denmark, Czech Republic, France, United Kingdom, Ireland, Switzerland, Bulgaria, Estonia, Finland, Greece, Latvia, Lithuania, Malta, Poland, Portugal, Rumania, Sweden, Slovakia, Slovenia, Spain, Hungary, Cyprus we charge an additional amount regarding number and weight of the articles. The value is presented on the Pack and postages chart.
4.3 The customer has the right of compensation if his claims are undisputed and legally agreed. A retention right is only valid when his claim is based upon the same contract.
4.4 Payment is acceptable by:
a) PayPal payment at [email protected]
Please include your e-mail address and telephone number on the order form, enabling us to contact you. When remitting, give your name and invoice number, so that we can include the remittance date in the order.
Until payment has been completed, the delivered goods remain our property.
5. Property reservation
WizardHand remains proprietor of the sold goods until full payment of the buying prices.
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